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Adelup: Software problem causes property tax delay

Governor's complex at Adelup
Government of Guam
Ricardo J. Bordallo Governor's Complex at Adelup

With 2025 property tax statements delayed because of a software problem, Gov. Lou Leon Guerrero has directed the Department of Revenue and Taxation to waive late fees, penalties and interest once updated valuations are completed.

The delay was brought to public attention earlier Wednesday when Sen. Chris Dueñas sent a letter to Rev and Tax Director Marie Lizama.

Dueñas questioned the delay and urged Rev and Tax to issue an immediate public notice explaining the situation.

The problem involved a "complex technical issue" with Rev and Tax's property tax assessment and billing software, according to a news release from Adelup.

The release said the problem "proved challenging to resolve," but the department has implemented a solution and is moving forward with finalizing the 2025 real property tax rolls.

That should happen within the next few weeks, according to Adelup.

After tax rolls are finalized, real property tax statements will be mailed out to property owners, and Rev and Tax will release a follow-up public notice confirming the certification of the tax roll and the issuance of property tax statements.

The governor has said taxpayers should get the same amount of time to pay their property taxes as they would have received under the normal billing cycle.

No taxpayer will be penalized as a result of the administrative delay, she said.

After the governor addressed the situation, Dueñas issued another statement saying his Committee on Finance and Government Operations would aggressively oversee the timeline for certifying the tax roll.

“This is exactly the type of taxpayer protection and public communication our office called for today in writing to DRT,” Dueñas said. “It is unfortunate that it had to come to this point, with residents left in the dark, before clear public notice and accommodations were announced."

Dana Williams is KPRG's news director. She previously worked at Voice of America, and she has been an editor with Pacific Daily News on Guam, the Honolulu Star-Advertiser in Hawaii and the South Florida Sun Sentinel in Fort Lauderdale.