Guam Del. James Moylan has met with U.S. Postal Service officials and U.S. Trade Representative Jamieson Greer about the additional costs and steps residents now face when sending packages from Guam to the mainland.
Following an executive order issued by President Donald Trump, people mailing goods from Guam must complete the customs process through Zonos, an online platform where they provide information about the items being mailed and pay any applicable duties. Zonos then provides the QR code needed to mail the package through the Postal Service.
“These changes are creating additional costs and complications for people simply trying to mail goods from Guam to the mainland,” Moylan said in a news release. “We are raising those concerns at the federal level while also working to make the requirements easier for our residents to navigate.”
Moylan asked for clearer guidance and greater support for residents navigating Zonos. He asked that the Postal Service explore providing a Zonos kiosk or similar service at Guam post offices, giving residents without smartphones or reliable internet access an alternative way to complete the required steps.
Moylan also noted reports of Guam-bound packages experiencing extended delays, including mail being held at processing facilities in Oakland, California.
He told federal officials that unreliable service can have serious consequences for residents who depend on mail for medications, passports, important documents, and other essential items.